Privacy Policy

Akvatons SIA Privacy Policy

Controller and its contact information

The controller of personal data processing is Akvatons SIA (hereinafter Akvatons), unified registration number LV40002055179, legal address: Gardenes iela 3-6, Riga, LV-1002. Akvatons contact information on personal data processing: info@akvatons.lv. Using this contact information or by contacting the Akvatons registered office, you can ask a question about the processing of personal data. A request to exercise your rights may be made in accordance with the procedures set forth in this document.

Scope of the document

Personal Data is any information about an identified or identifiable individual Akvatons customer, business partners or their employees, name, surname, personal identification number, residence address, personal telephone number, personal email address, occupation, income, services received. The Privacy Policy applies to the individual's billing information, phone number, electronic communication information, and other information applicable to the individual.

The Privacy Policy applies to ensure the protection of privacy and personal data with respect to:

- For individuals - clients and other service users (including potential, former and current) and third parties who receive or transmit any information (including contact persons, payers) in connection with the provision of services to an individual (client). (user), etc.);

- for visitors of stores, offices and other premises, including those under video surveillance;

- For visitors of the maintained websites and mobile applications (hereinafter referred to as "Customers").

Akvatons cares about the confidentiality and protection of personal data of Customers, respects the right of Customers to process personal data lawfully in accordance with current legislation - laws of the Republic of Latvia and bylaws, Regulation 2016/679 of the European Parliament and Council of 27 April 2016 on the processing of personal data and free movement of such data (the Regulation) and other applicable legislation on privacy and data processing. The Privacy Policy applies to data processing regardless of the form and/or medium in which the Customer provides personal data (on the Akvatons website, in mobile applications, in paper or electronic format) and in which company systems or in paper form it is processed.

Purposes of processing personal data

Akvatons processes personal data for the following purposes:

- For the provision of services and sale of goods: - identifying the customer; - preparing and concluding a contract; - supplying goods and guaranteeing the provision of services (performance of contractual obligations); - providing / maintaining services; - guaranteeing performance; - improving products and services, developing new products and services; - promoting the use of services; - advertising and distribution of services or for commercial purposes; - customer service; - handling and processing objections; - customer retention, building loyalty, satisfaction assessment; - administering - For business planning and analytics: - statistics and business analysis; - planning and accounting; - performance measurement; - data quality assurance; - market and public opinion research; - reporting; - customer surveys; - as part of risk management activities.

- To provide information to public administration institutions and operating entities in the cases and to the extent prescribed by external regulations.

- To protect property and people, prevent theft and fraud/ in Akvatons offices and stores, record criminal offenses, identify possible criminals as part of video surveillance. Under video surveillance the data is stored for up to 30 days. After this period Akvatons ensures that the data is deleted completely automatically if the data has not been previously requested or criminal offenses have not been detected. If data has previously been requested from competent state or local authorities or a criminal offense has been established, the data is retained as necessary.

- For other specific purposes, of which the Customer is informed at the time they provide the relevant data to Akvatons.

Legal basis for processing personal data

Akvatons processes the Customer's personal data on the following legal bases:

- for the conclusion and execution of the contract - to conclude the contract at the request of the Client and to ensure its execution;

- to comply with the regulations - to perform the obligation established by the mandatory aquatons of external regulations;

- with the consent of the Customer - the subject of the data;

- in legitimate (legal) interests - to pursue Akvatons legitimate (legal) interests arising from obligations existing between Akvatons and the Customer or the concluded contract or law.

Legitimate interests of Akvatons:

- To conduct business activities;

- to offer quality and proven IT products and solutions;

- verify the Client's identity before entering into a contract;

- ensure that contractual obligations are fulfilled;

- prevent unreasonable financial risks to their business (including evaluating credit risk before selling goods and services and during the execution of contracts);

- keep the Customer's requests and applications for goods and services, other applications and materials, records of them, including those made verbally, by phone and on Internet sites; - analyze the performance of Akvatons websites, sites and mobile applications, develop and implement their improvements;

- manage the Customer's account on Akvatons' websites, sites and mobile applications;

- Take steps to retain customers;

- segment the customer database for more effective service delivery;

- Design and develop products and services;

- advertise their products and services by sending commercial messages;

- send other reports on contract progress and contract-related events, and conduct customer surveys about products and services and customer experience; - fraud prevention;

- provide corporate governance, financial and business accounting and analytics;

- ensure effective company management processes;

- to provide services and the sale and delivery of goods in an expeditious manner;

- ensure and improve the quality of services;

- manage payments;

- manage overdue payments;

- apply to public administration and operational authorities and courts to protect its legitimate interests;

- inform the public about its activities.

Processing of Personal Data

Akvatons processes Customer Data using state-of-the-art technology, taking into account existing privacy risks and the organizational, financial and technical resources available to Akvatons. Akvatons may make automated decisions regarding the Customer. The Customer shall be informed of such Akvatons activities separately in accordance with the regulations. The Customer may object to automated decision making in accordance with the law, however, being aware that in certain cases it may limit the Customer's right to use certain opportunities potentially available to him (e.g. to receive commercial offers). In order to ensure the quality and prompt fulfillment of the obligations undertaken with the Customer, Akvatons may authorize its cooperation partners to perform certain actions for the delivery of goods or the provision of services, such as performing the delivery of goods, warranty service, billing, etc. . If, in performing these tasks, the cooperation partners process the Customer's personal data stored by Akvatons, the relevant cooperation partners are considered Akvatons' data processors and Akvatons is entitled to transfer to the cooperation partners the Customer's personal data necessary for these activities, to the extent necessary. Akvatons cooperation partners (as data controller) will ensure compliance with the processing and protection of personal data in accordance with Akvatons' requirements and legal regulations and will not use personal data for any purpose other than the fulfillment of obligations under the agreement entered into with the Customer and Akvatons.

Protection of Personal Data

Akvatons protects Customer data using state-of-the-art technology, taking into account existing privacy risks and Akvatons' reasonably available organizational, financial and technical resources, including the following security measures:

- Data pseudonymization;

- Firewalls;

- Protection and intrusion detection programs;

- Other security measures in accordance with current technical development capabilities.

Because Akvatons does not know what applications and programs are installed on the corrupted device and are or may be operating online via the Internet, Akvatons cannot predict where and what information will or may be transmitted to third parties when the corrupted device is turned on. accordingly, Akvatons assumes no responsibility and does not guarantee the security and integrity of data and information. Akvatons does not collect or otherwise process any data stored on the damaged device.

Categories of recipients of personal data

Akvatons will not disclose to third parties the Customer's personal data or any information obtained during the provision of the services and the term of the contract, except:

- if the data are to be transferred to an appropriate third party within the framework of the concluded contract in order to perform a function necessary for the performance of the contract or delegated by law (e.g. goods);

- according to the explicit and unambiguous consent of the Customer;

- persons provided for by external regulations, upon their reasonable request in the manner and to the extent set forth in the external regulations;

-In cases under external regulations, to protect legitimate interests, such as by filing a lawsuit in court or other government agencies against the person who violated those legitimate interests of Akvatons. Access to personal data of third country organizations Akvatons cannot access personal data from developers or service providers in third countries (i.e. countries outside the European Union and the European Economic Area) (transfers to third countries within the meaning of the Regulations) as data controllers (operators).

Retention Period for Personal Data

Akvatons shall store and process the Customer's personal data as long as at least one of the following criteria exists: - only as long as the contract concluded with the Customer is in force; - as long as Akvatons or the Customer can pursue their legitimate interests (e.g., to object, file or sue) in the manner prescribed by external regulations; - as long as either party has a legal obligation to store the data; - as long as the Customer's consent to the relevant processing of personal data is in force, if no other legal basis for data processing exists. Once the above conditions have expired, the personal data of the Customer shall be deleted.

Access to personal data and other rights of the Customer

The Customer has the right to receive the information specified in the regulations in connection with the processing of his/her data, to check the accuracy of his/her data and to rectify it. In accordance with the regulations, the Customer also has the right to request Akvatons access to their personal data and to request Akvatons to supplement, correct or delete them, or to limit the processing in relation to the Customer, or the right to object to the processing (including the processing of personal data in Akvatons legitimate (lawful) interests), as well as the right to data portability. This right is exercised insofar as the data processing does not result from obligations imposed on it by Akvatons under applicable laws and regulations and performed in the public interest.

The Customer may request the exercise of his/her rights: - in writing in person at Akvatons office/store, by presenting an identification document; - while in the manner prescribed by external regulations, Akvatons or the Customer may exercise their legal interests (for example, to file objections, file or sue in court); - by email, by signing with a secure electronic signature; Upon receipt of the Customer's request to exercise their rights, Akvatons verifies the Customer's identity, evaluates the request and executes it in accordance with the regulations. Akvatons sends the response to the Customer by mail to the contact address indicated by the Customer in the registered letter, taking into account, if possible, the method of receipt of the response indicated by the Customer. Akvatons ensures compliance with data processing and protection requirements in accordance with the regulations and, in the event of a Customer objection, performs useful actions to resolve the objection. However, if this fails, the Customer has the right to contact the supervisory authority - the State Data Inspectorate. The Customer's consent to data processing and the right to withdraw it The Customer may consent to the processing of personal data on the basis of consent on Akvatons service portals / applications and other websites (e.g. loyalty programs and registration forms of newsletters) or in person at the Akvatons office / store. The customer has the right at any time to withdraw the consent to data processing in the same way as it was given or to send a corresponding notice to info@akvatons.lv and in this case no further data processing based on the previously given consent for a specific purpose will be carried out in the future. The withdrawal of the consent shall not affect the data processing performed at the time when the consent of the Customer was valid. Withdrawal of consent cannot suspend data processing on other legal grounds. Communication with the Customer Akvatons communicates with the Customer using the contact information provided by the Customer (phone number, email address, mailing address, as well as using SMS notifications from the service). Akvatons communicates about fulfillment of contractual obligations to provide services based on the concluded contract (e.g. coordination of delivery of goods or provision of services, information about invoices, planned works, changes in services, etc.).

Commercial Communications

Commercial communications regarding Akvatons and/or third party services and other communications not directly related to the provision of directly agreed upon services (e.g. customer surveys) are made by Akvatons in accordance with external regulations or with the consent of the customer. Customer may consent to Akvatons and/or its business partners receiving commercial communications on Akvatons and other websites (e.g. newsletter subscription forms). The Customer's consent to receive commercial messages is valid until revoked (also after the termination of the service contract).

The Customer may at any time withdraw from further commercial communication in one of the following ways: - by sending an email to info@akvatons.lv; - in person at the Akvatons office/store; - by using the automatic opt-out option in the commercial communication by clicking the opt-out link at the end of the respective commercial communication (email). Akvatons will stop sending commercial messages as soon as the Customer's request to withdraw consent to commercial messages has been processed. Terms of Use Cookies Cookies are small text files that a web browser (such as Internet Explorer, Google Chrome, Firexox, Safari, etc.) stores on the user's terminal (computer, cell phone, tablet), when the user visits a website to identify the browser or information. Thus, with the help of cookies, the website is able to store the user's individual settings, recognize him or her and respond accordingly to improve the user experience of the website. The user can disable or limit the use of cookies, but without cookies it will not be possible to fully use all the functions of the website. Akvatons uses mandatory cookies, functional cookies, analytical cookies and targeted (advertising) cookies, depending on the function and purpose of use. Mandatory cookies are required for a user to visit and browse the website and use the functions offered, including obtaining information about and purchasing services. These cookies identify the user's device, but do not reveal the user's identity or collect or solicit information. Without these cookies, the website cannot function properly, for example, to provide the user with the necessary information to provide the requested services in the online store. These cookies are stored on the user's device until the web browser is closed. Functionality cookies remember settings and choices made by the user to make the site more user-friendly. These cookies are permanently stored on the user's device.

Analytics cookies collect information about how a user uses the website, finding the most frequently visited areas, including the content that the user chooses when browsing the website. The information is used for analytical purposes to find out what the site's users are interested in, and can improve the site's functionality and make it more user-friendly. Analytics cookies only identify the user's device, but do not reveal the user's identity. In some cases, some of the analytics cookies are managed by third-party data controllers (operators), such as Google Adwords, on behalf of the site owner in accordance with their instructions and only for specified purposes. Targeted (advertising) cookies are used to collect information about the websites visited by the user and to offer the services of our or our cooperation partners that are of particular interest to a particular user, or to consider offers that match the interests expressed by a particular user. User. These cookies are usually placed by third parties, such as Google Adwords, with the permission of the website owner. Target cookies are permanently stored on the user's terminal.

Akvatons uses cookies to improve the site: - ensure that the site works; - adapt the functionality of the site to the user's usage habits, including language, search terms, previously viewed content; - obtain statistics on the number of visitors to the page, time spent on the page, etc.; - user authentication; - in case the user is an Akvatons customer service, to display a customized offer.

Unless otherwise specified, cookies are stored until the action for which they were collected and are then deleted. Cookie information is not processed outside the European Union and EEA.

Confirm and disable cookies

When you visit Akvatons websites and homepages, the user is presented with a window informing him/her that the site uses cookies. By closing this message box, the user confirms that they have read and agree to the information about the cookies, the purposes for which they are used, the cases in which their information is transmitted to a third party. Accordingly, the legal basis for the use of cookies is the user's consent. If the user enters into a contract using a website or homepage, the processing of cookies is necessary to fulfill the contract with the user or for Akvatons to fulfill its legal obligations or pursue legitimate interests. You can restrict and delete cookies in the security settings of any web browser. However, it should be noted that mandatory and functional cookies cannot be opted out, as without them the full use of the website and the web site is not possible. For the best user experience and proper functioning of the website, we recommend storing cookies. If you have any questions about the use of cookies, please contact info@akvatons.lv.

Miscellaneous Policies

Akvatons websites may contain links to third party websites that have their own terms of use and personal data protection for which Akvatons is not responsible. Akvatons has the right to amend the Privacy Policy by making the current version available to the Customer by posting it on the Akvatons website.